Please ensure you pre-book for any activity before arriving on site. There is a maximum number of 6 tickets bookable per transaction (x1 household / bubble).

We are only issuing e-tickets at present. You will receive clear instructions from us about how these work via email.

Upon arrival, show your e-ticket on a device (or your booking confirmation email). You do not need to print your tickets (unless you do not have a mobile device that can display it).

We only accept contactless payments, including Apple Pay. Cash not accepted.

Those over the age of 11 must wear a face covering for the duration of their visit to us, unless they are exempt.

We encourage a safe social distance between people at all times – this is enforced by staff and visible markers.

We have hand sanitiser stations and enhanced cleaning throughout public areas, including the toilets.

Please follow any one-way or other directional signage that we have put in place for your safety.

Usual security measures are in place, cloakrooms are closed and no large bags are allowed on-site.

If you or any of your household are feeling unwell, showing Covid-19 symptoms or have been told to self-isolate, please do not visit us. Contact us and we can move your ticket(s) to another date.

We will store your data for 21 days following your visit as part of Test and Trace – it will be held securely in compliance with the Data Protection Act 2018. If visiting Swan, you must ‘check-in’.

Staff have been trained to support you at this time. They sanitise hands regularly, wear see-through face-shields, may wear gloves and may be behind perspex at times. Know that we are here to help.