Useful information for group organisers and leaders

This page is for groups planning to visit Shakespeare’s Globe in London – it covers how to prepare for your trip, what to do when you arrive and what the visit may be like.

The information below focuses primarily on our tours but does also include details on how to collect tickets to a performance.

If you have an existing Guided Tours group booking, you will already have been in close contact with our Ticketing & Sales Team and have received a copy of your terms & conditions. If you would like to discuss your booking further, or if you have any questions about the information below, please contact us in advance of your visit.

 020 7401 9919
 Email the Ticketing & Sales team


Not yet booked your group’s trip to Shakespeare’s Globe?


Shakespeare's Globe by the riverside at night time

We’re located at 21 New Globe Walk, Bankside, London, SE1 9DT.

There is a coach setting down point on Southwark Bridge. This is a five minute walk from Shakespeare’s Globe, with a step-free route available. Full instructions are on our getting here page.

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If you haven’t already, browse Guided Tours online and make a booking via our form.

A man leads a group of people through a tour of a theatre
A group of young people look up at the top of a theatre

Before you arrive

Payments for all group visits are to be made a minimum of 28 days prior to the visit and are non-refundable. Details for how to make payment can be found on your confirmation email – you will receive this once you have made a booking. If you would like to visit us in advance of bringing a group, please let us know.

When you arrive

Please come to the entrance by the Groundling Gates on Bankside (SE1 9DT, opposite the river) where a staff member will greet you at an outdoor information pod


Arrive at least 15 minutes before your tour. Tours last approximately 50 minutes. If you are running late please call us on 020 7401 9919 – late arrival may mean that we cannot reschedule your tour.


Tours are led in English. You are welcome to bring a translator with you or we can arrange for basic fact sheets to be available in English, French, German, Italian, Spanish, Chinese, Japanese or Russian – just let us know in advance so we can make sure these are ready for you.


For wheelchair users

All areas of Shakespeare’s Globe are wheelchair accessible with ramps and lifts available.

For Deaf people or those with hearing loss

We can offer a written transcript covering basic tour information in English for all hearing impaired visitors. Hearing dogs are welcome.

For visually impaired people

Touch Tours can be arranged by contacting our Access team. Guide dogs are welcome.

Access guide

Coming soon…


Arrival time

If you are late, we cannot always guarantee admittance to a production or tour that has already begun. To avoid any disappointment, please always arrive in plenty of time before the scheduled start time.


The Globe Theatre is an outdoor, open-air auditorium, so please dress for the weather. Unless otherwise notified, performances and tours will continue in all conditions. The Sam Wanamaker Playhouse is an indoor space. Shakespeare’s Southwark Tours are an outdoor walking tour so please wear comfortable shoes and dress for the weather.


We recommend that each group should have at least one adult for every 15 students or children (we provide one free ticket for every 15 paid for). The group leader remains responsible for the conduct of all group members whilst on the premises. Please ensure any under 18s are accompanied by an adult at all times.


Photography and video recording is not permitted during a performance. Video recording is not permitted on a guided tour and photography may be restricted at certain times (for example if a workshop or rehearsal is in progress). Your tour guide will advise you.


If you are attending a production with a group, your tickets will likely be posted to you (for a fee of £2.50).

Alternatively, you may have requested to pick them up from the Box Office at 21 New Globe Walk, SE1 9DT on the day of the performance. Please always arrive in plenty of time and bring your original invoice or confirmation email.

If your tickets are not standing tickets, you can also request to print these off yourself beforehand.

Please discuss options with the Box Office when booking your tickets.