GROUP GUIDED TOURS TERMS & CONDITIONS.
By booking your group on a Guided Tour at Shakespeare’s Globe you agree to the following terms & conditions
Please note, we are planning a capital buildings project on the Globe site over the next few years. The calendar for this is yet to be announced and work may affect some elements of your booking. If this is the case we will contact you nearer the time to offer amendments, exchanges or cancellation options for you.
Our maximum group size is 45 people. Groups larger than this will be split across two guides. If you are fewer than 45 people and would like an additional guide for the group there will be a £65 surcharge. Please contact us for more information.
Our minimum group size is 15 people. Please inform us if the numbers in your party fall below 15 people, or rise above 45 people. This is due to the number of guides we will need to allocate for your group. Failure to inform us of changes may result in not all members of the group receiving a tour or having to pay for additional members of the party who do not attend.
If you are running late for your tour start time, please call us on 020 7902 1568 (Monday to Friday) or 020 7401 9919 (Saturday and Sunday). Late arrival of booked parties may lead to rearrangement of agreed time, cancellation to part of the visit, or cancellation of the entire visit.
The group leader remains responsible for the conduct of all group members whilst on the premises.
All bookings must be paid for and confirmed a minimum of 21 days prior to the booking. Failure to do so may result in your booking being cancelled.
Payment can be made via credit card, cheque or BACS. Any card or BACs payments must be made with sufficient time to allow the funds to be cleared with us 21 days prior to the booking. Please note all international BACS transfers incur an additional £7.00 charge. Card payments can be made over the phone by calling 0207 902 1568.
Please make all cheques payable to ‘The Shakespeare Globe Trust’ and address the envelope to: Group Bookings Officer, Guided Tours Office, Shakespeare’s Globe 21 New Globe Walk Bankside
London SE1 9DT
If the booking is made within 21 days of your visit payment will need to be made by card within 48 hours.
All pre-payments are non-transferable and non-refundable.
Prices are exempt from VAT.
If your visits includes refreshments please inform us of any dietary requirements at least 14 days prior to the visit. Any visit that includes refreshments will not be entitled to complimentary tickets.
Unfortunately we are unable to provide lunch space for groups due to space restrictions.
Shakespeare’s Globe is a working theatre, and so there may be occasions when we have restricted access or certain procedures in place. Some work may involve loud and sudden noises.
We may have rehearsals taking place in the theatre throughout the year. During this time photography may be prohibited.
Filming is not permitted at any time on our tours.
There are several flights of stairs involved with the Globe Theatre tour. Our aim is to be as welcoming and inclusive as possible. We believe that equal access can only be achieved with your input, so please let us know of any SEN or access requirements prior to visit by emailing us. We will then work with our Access and Visitor Experience teams to make sure that everything is in place for your group’s visit and to ensure you receive all relevant information prior to visit.