This page was last updated Thursday 19 June 2025.

TERMS & CONDITIONS OF SALE

Performances continue whatever the weather, please dress accordingly.

The management reserves the right to refuse admission and may conduct security searches, including bag checks, as a condition of entry.

The management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer refund or exchange. This can include the use of cover actors reading off script for the duration of the performance.

All ticket holders under the age of 16 must be accompanied by an adult over the age of 18, who will stay with the child for the duration of their visit. This applies for all Globe events. Anyone under the age of 16 who is unaccompanied by an adult will be refused entry.

For some of our workshops and courses, we also reserve the right to cancel the course if we are unable to recruit a minimum number of participants. In these cases, a refund or exchange to a future course will be offered.

The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, beepers and pagers must be switched off at all times.

Ticket holders consent to the recording and filming of themselves as members of the audience.

We conduct photography and filming in the theatres and around the site for purposes including archive recording, press and promotional photography, and the production of marketing materials. We keep these recordings and photos in perpetuity.

The credit or debit card used to make the booking must be produced if collecting tickets from the venue. Tickets may not be released without this.

We reserve the right not to accept tickets for collection by third parties.

The Globe takes no responsibility for any personal property.

A £2.50 transaction fee applies to all orders.

ONLINE EVENTS

Online events will start on time and the Globe takes no liability for any technical issues suffered by the customer.

If a technical delay or issue arises from the Globe that causes the session to start late or suffer detrimental disruption, then we will ensure you receive your full allocation of time or look to reschedule if appropriate.

Whilst we endeavour to provide the best service possible for online delivery, there are some elements to your digital experience that we cannot fully control.

Video quality may not be fully consistent throughout the event, including some variations of image quality and the occasional pause or stutter in sound. This should be a rarity and we would not consider this a technical issue unless it severely affects the delivery of the session.

You are responsible for ensuring that all participants have access to equipment and a suitable internet connection that provides access to Zoom, resources and the live steam provided by the Globe.

We regret that bookings cannot be refunded once purchased.

Shakespeare’s Globe aims to ensure fair access for all. Participants are invited to tell us about any access requirements during the booking process; this will enable us to be aware of needs in order to make reasonable adjustments and/or adapt content where possible. As this project is at a pilot stage we will be learning from experiences and feedback to improve future online events. We cannot guarantee adjustments will be in place at this time.

LATECOMERS

Latecomers to performances may be asked to wait until a suitable point in the production before entering the theatre. To avoid disruption, you may be asked to sit in alternative seats until the interval. A suitable point cannot be guaranteed and we cannot guarantee that anyone who arrives late will be admitted to the performance.

GROUP TICKETS

We regret that group tickets are not available to be purchased via our website. To make a booking for a group of 6 or more, please follow the guidance on our website here, or contact our Group Bookings team on groupbookings@shakespearesglobe.com.

TICKET DELIVERY

All Tickets will be delivered digitally via email or text message. Tickets will need to be shown at the point of entry.

If you have not received your tickets please contact the Box Office on +44 (0)20 7401 9919, or email at tickets@shakespearesglobe.com.

REFUNDS

Shakespeare’s Globe regrets that it cannot offer refunds once tickets have been purchased.

RETURNS AND EXCHANGES

Tickets can be returned for credit to use against future bookings with Shakespeare’s Globe up to 48 hours before a performance. Ticket returns can be processed online via our self-service portal by phoning the Box Office on +44 (0)20 7401 9919 or by email at tickets@shakespearesglobe.com. Please note, our phone lines and email service close at 6.00pm, Monday-Saturday and 5.00pm on Sundays and so returns via these methods must be submitted in advance of this time.

All returns are subject to an administration fee of £2 per ticket for tickets priced at £10 or under and £3 per ticket for all other tickets. At the discretion of Shakespeare’s Globe, this fee may be waived for additional items such as dining, programme purchases and pre-ordered food and beverage. This fee will be deducted from your credit voucher.

Credit vouchers issued as part of a return are valid for 12 months from the date of issue and can be used to purchase tickets for a future performance via our website. We cannot guarantee that suitable future tickets will be available or will be at the same price as your original tickets and cannot offer refunds on your credit voucher.

As part of your return, you will be invited to donate all or part of the value of your tickets. If you choose to donate, these donations are final and cannot be reversed or refunded at a later date.

RESALES

The re-sale of tickets by retail or online auction site by anyone other than Shakespeare’s Globe Box Office staff is strictly prohibited and may invalidate the ticket. Any ticket sold for profit or commercial gain by anyone other than Shakespeare’s Globe or any of its authorised agents will be invalid for entry.

If you are unable to attend a performance, you can return your tickets for credit, minus a small fee, up to 48 hours before the performance.

For performances less than 48 hours in the future, we may accept tickets for resale if the performance is completely sold out. We reserve the right not to accept tickets for resale and cannot guarantee the resale of tickets. If your tickets are resold, we will issue you a credit voucher valid for 12 months minus the £3 per ticket resale fee for use against a future Globe performance.

We are unable to place pre-purchased drinks, snacks and dining packages on resale. These items are non-refundable.

Returns cannot be taken after 6.00pm, Monday-Saturday, or after 5.00pm on Sunday.

DUPLICATE TICKETS

Please contact the Box Office in advance on+44 (0)20 7401 9919 if tickets have been lost or misplaced and duplicate tickets need to be issued. Please bring the card with which the original booking was made. We regret that for security reasons duplicate tickets can only be issued on the day of the performance and to the person who made the original booking.

ACCESS SCHEME

Membership is open to anyone who is restricted in their ability to access the services provided in Shakespeare’s Globe venues, including disabled people as defined by the Equality Act 2010.

Shakespeare’s Globe reserves the right to require proof of eligibility for the scheme.

Patrons who intentionally give false or misleading information will have their registration revoked.

Shakespeare’s Globe retains the right to review, amend or withdraw the scheme at any time and, if appropriate, to require patrons to re-apply for membership after review.

If you have any further enquiries or questions, please contact the Access line on +44 (0)20 7902 1409 or email the Access team.

PRE-PURCHASED SWAN RESTAURANT DINING PACKAGES

Theatre dining packages and other food & beverage products purchased and paid for in advance on shakespearesglobe.com or in person or over the phone with the Shakespeare’s Globe ticket office are subject to the following additional conditions:

Pre-purchased dining packages are fulfilled by our restaurant partner, Swan Bar & Restaurant. By purchasing a dining package, you agree to your contact details being shared with Swan Bar & Restaurant for the purpose of fulfilling your order. Your contact details will not be used by Swan Bar & Restaurant for marketing or any other purposes unless you have given explicit permission as part of your booking.

Once you have purchased a dining package, you will receive an email confirmation from tickets@shakespearesglobe.com. Please retain this email and bring a copy, either electronically or in paper form, to Swan Bar & Restaurant on the day of your visit as proof of purchase. Swan Bar & Restaurant reserves the right to turn away any customer or charge the full cost of the package if no proof of purchase is provided.

Swan Bar & Restaurant and Shakespeare’s Globe reserve the right to cancel any pre-purchased dining packages. In the event of this, we will provide a full refund.

Pre-purchased dining packages are non-refundable, but your booking can be amended up to two working days (Monday-Friday) before the original date of your package. To amend a dining package, please contact the Box Office on+44 (0)20 7401 9919.

The price of your theatre dining package does not include drinks, sides or service charge. Drinks, sides and other extras can be purchased from Swan Bar & Restaurant and a discretionary 12.5% service charge, based on the combined price of your dining package and any additional purchases, will be charged by Swan Bar & Restaurant on the day of your visit.

Swan Bar & Restaurant will endeavour to cater for any dietary requirements declared in advance of the package date. If you or anyone in your party has dietary requirements, please detail these at the point of purchase. If these dietary requirements change prior to your package date, please contact the Box Office on+44 (0)20 7401 9919 at your earliest convenience to amend your booking.

MEMBERSHIPS

Memberships are subject to our Membership Terms and Conditions.

DATA PROTECTION

The Shakespeare Globe Trust conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. We will collect, use, store and disclose your personal details in accordance with our privacy policy.